Job Description
Benefits: - Paid holidays
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Wellness resources
BODYBAR Franchising is seeking a strategic, tech-savvy, and detail-oriented professional to oversee its CRM and POS platforms (Mariana Tek and Xplor Growth). Reporting to the COO, this hybrid role combines platform management with business intelligence to support cross-functional teams and inform key business decisions. The individual will manage processes related to pricing, promotions, data integrity, and studio functionality, while also serving as a primary point of contact for vendors and internal stakeholders. Additionally, the role will lead the development of performance dashboards, synthesize data across departments, and deliver executive-level reporting that enhances operational clarity and supports strategic alignment.
Essential Duties & Responsibilities System Oversight and Platform Management - Serve as the internal lead for POS and CRM platforms (Mariana Tek and Xplor Growth), ensuring system health, SOP compliance, and consistent functionality.
- Manage daily operations—user setup, troubleshooting, ticket resolution, and platform support.
- Test updates, integrations, and new features in coordination with vendors and internal teams.
- Work cross-functionally to implement pricing, packages, and promotions within the platform.
Cross-Functional Project Support - Act as liaison between the HQ team and system vendors to ensure timely resolution of issues and rollouts of new features or initiatives.
- Provide guidance to franchisees and internal teams on best practices for system usage and optimization.
- Spearhead special projects tied to platform evolution, product enhancements, and customer experience improvements.
- Identify opportunities to streamline workflows and reduce manual tasks across departments using automation, system features, or process redesign.
Data Analysis & Reporting - Build and maintain dashboards to track KPIs across departments (e.g., sales, retention, revenue, presale).
- Extract and analyze data from CRM, POS, and marketing systems to support executive decisions.
- Identify trends, risks, and opportunities through reports and ad-hoc analysis.
- Deliver executive summaries with insights and clear visualizations.
- Ensure onboarding and presale materials align with BODYBAR’s brand and standards.
Vendor Relationship Management - Build and manage relationships with technology vendors to ensure system uptime, responsiveness, and alignment with BODYBAR’s evolving needs.
- Evaluate vendor performance and collaborate on ongoing platform improvements and roadmap planning.
Governance & Data Integrity - Ensure data integrity, access controls, and system usage adhere to company policies and industry best practices.
- Coordinate with IT, legal, or external vendors to manage risk and protect sensitive information.
Additional Responsibilities - Be a professional, communicative, engaging, and shared-values support team representative in front of franchisees and vendors.
- Present growth strategies, progress reports, and outcomes to the senior leadership team.
- Perform other duties as assigned.
Qualifications & Experience - 3–5 years managing CRM/POS platforms, business operations, or data analysis, preferably in fitness, wellness, or franchising.
- Proven cross-functional experience driving system changes and process improvements.
- Experience with Mariana Tek, Xplor Growth, or similar platforms preferred.
- Skilled in dashboard creation and data visualization tools (e.g., DOMO, Tableau, Power BI, Google Data Studio).
- Familiar with API tools, data exports, and basic system troubleshooting.
- Proven ability to analyze KPIs, forecast performance, and deliver data-driven recommendations.
- Experience managing vendor relationships.
SKILLS AND COMPETENCIES - Strong strategic thinking and problem-solving focused on innovation and growth.
- Technically skilled and comfortable navigating systems and tools.
- Analytical and detail-oriented, turning data into actionable business insights.
- Excellent communication and interpersonal skills for working with franchisees, vendors, and teams.
- Self-motivated and adaptable, managing multiple projects under tight deadlines.
- Proficient in POS/CRM systems, data analytics, and Microsoft Office; Salesforce and BI tools a plus.
- Collaborative team player committed to shared goals.
- Passion for fitness and wellness, with knowledge of Pilates and boutique fitness preferred.
Flexible work from home options available.
BODYBAR Pilates is a boutique fitness franchise. Each location is independently owned and may have varying perks, compensation, and employment requirements. Contact the location you are applying to directly for specific employment questions.
Job Tags
Holiday work, Work from home, Flexible hours,