Job Description

Job Title: Fulfillment Specialist

Location: GOLDLEAF Annapolis, MD

Job Type: Full-Time

Pay: $20.00 per hour

About GOLDLEAF

GOLDLEAF Annapolis is a premier cannabis dispensary dedicated to delivering a best-in-class customer experience and top-quality products. We're looking ahead and preparing to welcome a polished, dependable, and detail-oriented Fulfillment Specialist to our growing team. This key role ensures the accurate and efficient processing of online and phone orders while maintaining a clean, organized, and well-audited fulfillment station.

Position Overview

As a Fulfillment Specialist, you will be responsible for preparing and packaging customer orders, managing order flow across multiple platforms, and supporting the transfer of inventory from the vault to the fulfillment station. This position requires strong attention to detail, a proactive mindset, and the ability to thrive in a fast-paced, team-driven environment. You'll also contribute to product audits and deliver excellent customer service both over the phone and in person.

Key Responsibilities

• Phone Orders & Communication: Answer incoming calls, assist guests with placing orders, and transfer calls to the appropriate departments as needed.
• Order Fulfillment: Accurately prepare, package, and deliver orders for timely customer pickup.
• Inventory Coordination: Work with Vault Specialists to restock the fulfillment station and assist with ongoing inventory counts.
• Platform Oversight: Monitor and manage orders across multiple digital platforms to ensure timely and accurate processing.
• Product Knowledge: Maintain a clear understanding of inventory and store layout to ensure efficiency in order preparation.
• System Management: Utilize Dutchie POS and Monday.com to manage stock levels and communicate inventory needs to the Operations Management and the vault.
• Customer Communication: Notify customers when orders are ready and assist with in-person questions or concerns.
• Team Collaboration: Partner with colleagues and leadership to support smooth daily operations and workflow.
• Audit Support: Assist with regular product audits to ensure accuracy and compliance within your station.
• General Operations: Support the broader needs of the dispensary with additional duties as assigned.

Qualifications

• Availability: Open availability between 7:00 AM and 11:00 PM, including weekdays, weekends, and most holidays. (Schedules are based on business needs; schedule restrictions are limited.)
• Education: High school diploma or equivalent required.
• Age Requirement: Must be 21 years of age or older.
• Background Check: Must pass a criminal background screening if hired.
• Experience: 1-2 years in a fast-paced retail, fulfillment, or customer service environment.
• Skills: Strong attention to detail, time management, organization, and communication skills.
• Physical Requirements: Ability to stand, walk, and navigate stairs for extended periods; lift and carry up to 50 pounds.

Why Join GOLDLEAF?

At GOLDLEAF, we pride ourselves on cultivating a supportive, growth-minded work environment where your contributions are valued and your success is celebrated. We offer competitive compensation, outstanding benefits, and a culture built on professionalism, teamwork, and passion for the cannabis industry.

Benefits Include:

• Medical, Dental, and Vision Insurance
• Voluntary Short- and Long-Term Disability Insurance
• Voluntary Life Insurance
• Health Savings Account (HSA)
• Holiday Pay
• Early Wage Access via ZayZoon
• Employee Discount: 40% at GOLDLEAF / 25% at AROMA Glass Gallery
• Employee Recognition Program (bonuses, paid outings, preferred scheduling, and more)

How to Apply

If you're detail-driven, customer-focused, and excited to grow with a forward-thinking dispensary, we encourage you to apply today and take the next step with GOLDLEAF.

Equal Opportunity Employer

GOLDLEAF is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, age, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The Maryland Cannabis Administration (MCA) requires a full criminal background check for employment

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